Terms and Conditions
TERMS AND CONDITIONS
These regulations specify the rules for making purchases in an online store operated by the Seller at the address www.prana24.eu
The owner of Prana24 shop is:
Life Improvement Institute LLC
2207 Corbin Avenue
New Britain, CT 06053 USA
This store sells goods via the Internet.
1. GENERAL INFORMATION
The offer presented on this websites of online store www.prana24.eu does not represent a warehouse stock of the company.
2. ACCEPTING ORDERS
Accepting orders electronically takes place automatically and is confirmed by a message sent to the customer. The basic condition for completing the order is to correctly fill in the form provided during the registration procedure. Filling out and sending the order form by Customer means accepting offer of Life Improvement Institute LLC for purchase of the presented goods within the meaning of the Civil Code. Placing an order is tantamount to confirmation by the Customer of the terms of the Regulations and their acceptance.
Purchases may be made by entities conducting business activity and individuals, there is an option to create the Customer's account. Creating and having an account is free.
3. ORDER CANCELATION
The order can be canceled only immediately after its submission. For this purpose, please send the appropriate information to the address:
The consequence of unjustified failure to pick up a package ordered by the Customer is to charge it for costs related to its packaging, sending and returning to the sender.
4. ORDER PROCESSING
Orders are processed in the order of receving. Deadline for completing order is 1-3 business days, provided that the ordered products are in stock. Orders placed on non-working days are processed on the next working business day.
In the absence of a product in stock, it will be sent immediately upon arrival at the warehouse. In an emergency, when the expected date of delivery of the product to the warehouse exceeds 7 days, the customer will be informed via e-mail with information when the product will be delivered. Shipping costs are counted only once.
The ordered goods are sent to the shipping address given in the order. Every possible effort is taken to ensure that the contents of each package are properly protected against damage during transport.
Prices of goods displayed at www.prana24.eu are gross prices (including VAT) expressed in Polish zlotys, € euro or other specified currency.
6. PAYMENT METHODS
The customer has the right to choose method of delivery and payment, in accordance with the instructions provided in the order form, as well as below.
Available payment methods:
a) payment in advance (money transfer) - payment for goods ordered by the customer to the company's bank account provided in the order confirmation or by automatic online payments. In the transfer title please enter the name and transaction number.
b) payment on delivery (cash on delivery) - payment for goods collected on delivery of the package
ATTENTION! The "COD" payment is made only on the territory of POLAND. Orders from other countries are processed only by payment in advance (money transfer) and by automatic online payments.
7. SHIPPING COSTS
All shipments, both to customers from Poland, Germany, other European countries and the rest of the world, are made via Poczta Polska or a Courier Company (DHL, UPS).
Shipments sended to Poland and payed in advance are sended without additional costs.
Payment on delivery shipments to Poland are charged 12,99 PLN for delivery and 3 PLN for COD service.
Shipments to European Union teritorry costs 84 PLN.
All purchases made via telephone number, in the online store, via Allegro or other sales portals are sent in one shipment - unless the customer wishes otherwise.
Offer managing etity on www.prana24.eu is Life Improvement Institute LLC, 2207 Corbin Avenue, New Britain, CT 06063 USA
Individual goods purchased in the store www.prana24.eu are the property of one of the following companies:
• BIO HAUS24 UG
• Life Improvement Institute LLC
• BIO NATURE STYLE LTD
until full payment is made by the Customer.
In matters not covered by the above Regulations, the relevant provisions of the Civil Code and other laws shall apply.
Receipts are issued for each purchase from the goods owner/seller.
9. RETURN OF GOODS - WITHDRAWAL FROM THE CONTRACT
The customer may withdraw from the contract within 14 days (without giving a reason) from receiving the goods by submitting a written statement and sending it to the address indicated on the withdrawal form and return the goods.
Goods made to order, according to the specification provided by the customer, are not refundable.
The above is only possible if the product has not been used, has not been damaged, and the product expires no sooner than 2 weeks before withdrawing from the contract. After withdrawing from the contract, please send the goods to the above address. In this case, the store guarantees a refund equal to the selling price of the goods (including delivery costs) and the cost of returning the goods (only up to the amount corresponding to the cheapest shipping option available in the offer). The customer has no right to return the goods at the expense of the store. If the shipment is sent, contrary to the above provisions of the regulations, at the recipient's expense, the price refundable to the customer will be reduced by the cost of return delivery paid by the store. When giving up the goods, we refund the money by bank transfer to the specified account within 14 days of returning the goods. In exceptional cases, the refund may be made by postal order.
Complaints are dealt with in accordance with the Act of 27 July 2002 on specific conditions of consumer sales and amending the Civil Code. Complaints may be sent by e-mail to the following address:
If the packaging shows signs of damage or attempts to open, a damage report should be made in the presence of the courier or at the post office, without accepting the goods.
If consumer goods do not comply with the contract, the buyer may demand that it be brought into conformity with the contract by free repair or replacement with a new one, unless repair or replacement is impossible or requires excessive costs. When assessing the excess costs, the value of the goods in accordance with the contract as well as the type and degree of non-compliance found are taken into account, as well as the inconvenience to which the buyer would otherwise be exposed. Free repair and replacement means that the seller is also required to reimburse the buyer for the costs, in particular dismantling, delivery, labor, materials, and reassembly and commissioning. If the seller who received the specified request from the buyer did not respond to that request within 14 days, it is considered that he considered it justified. If the buyer, for specified reasons, cannot request repair or replacement, or if the seller fails to comply with such a request in a timely manner or if the repair or replacement would expose the buyer to significant inconvenience, he has the right to demand an appropriate price reduction or withdraw from the contract; he cannot withdraw from the contract if the incompatibility of the consumer good with the contract is immaterial. When determining the appropriate time for repair or replacement, the type of goods and the purpose of their purchase shall be taken into account. The buyer loses his rights if he does not inform the seller about it within two months of finding the non-compliance of the consumer good with the contract. To meet the deadline, it is enough to send a notice before its expiry.
The buyer loses the rights due to non-compliance of the food product with the contract, if he does not notify the seller thereof immediately after finding that the product does not comply with the contract, but not later than:
1) within 3 days from the day of opening the packaging in the case of prepackaged goods within the meaning of art. 2 item 15 of the Act of September 6, 2001 on pre-packaged goods (Journal of Laws No. 128, item 1409):
a) marked with the best before date or the date of minimum durability, in accordance with the provisions of the Act of 11 May 2001 on health conditions of food and nutrition (Journal of Laws No. 63, item 634 and No. 128, item 1408 and from 2002 No. 135, item 1145 and No. 166, item 1362),
b) for which no date of minimum durability or use by date is specified;
2) within 3 days of the date of sale or receipt of the goods - in the case of goods sold loose, measured at the place of purchase or delivered to the buyer's place of residence.
Notification of non-compliance with the contract should be made no later than before the date of the minimum durability of the good or its best before date. This condition does not apply to goods for which no date of minimum durability or use by date has been set.
Free products (Gift) are added to orders optionally - they are not subject to exchange or complaints.
11. PERSONAL DATA PROTECTION
The Customer's personal data is protected in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws No. 133, item 883) and the Act on providing electronic services on July 18, 2002 (Journal of Laws No. 133, item 1204). They are not shared, and even less sold to third parties. No Customer Lists are published on www.prana24.eu.
All names and signs posted on websites are trademarks and are protected in accordance with the Act of 30 June 2000, the Industrial Property Law (Journal of Laws of 2001, No. 49, item 508, as amended). Their reproduction, copying and the use of their public dissemination requires the consent of the owner in writing to be valid. The author and publisher are not responsible or consequences arising from the use of information contained on websites.
Life Improvement Institute LLC reserves the right to make changes to the arcade pages anytime and in any respect without prior notice to network users.
Prana24 websites are purely informational pages, thus they do not contain any medical advice, they only report on the results of research and present opinions of scientific authorities.
Life Improvement Institute LLC provides no guarantee that the products from its stores will provide cure. The parties' goal is not to make a diagnosis, nor to stop clients from visiting a doctor.
Responsibility for the content (in every language) contained on the store's website www.natura24.pl is borne by Life Improvement Institute LLC
All comments regarding the content of the website www.natura24.pl should be sent to the following e-mail address:
At http://ec.europa.eu/consumers/odr there is a platform available for online dispute resolution between consumers and entrepreneurs at EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.